If there is any special request regarding delivery, please notify us in the note section on the checkout page or contact us directly via email or phone.Customer is responsible to know their local laws in keeping selected reptile.Live arrival guarantee will be voided if customer (you) is not present for first attempted delivery by FedEx, making changes to shipment without consulting with us first or providing incorrect delivery address.We guarantee live arrival on all of our shipments and make sure that all snakes are properly shipped in appropriate packaging with heating or cooling elements. Shipping on all other reptiles, grab bags, wholesale offers, and sale items will be $55 unless otherwise stated on the product description. All shipping remains at our discretion for the health and safety of the animals. If temperatures are beyond those limits we hold and care for your animal(s) until shipping temperatures are available. We can ship to your local FedEx hub for pick up if ONLY if overnight lows are above 30F. We will only ship orders to your door when overnight temperature lows at the destination are above 40F degrees and daytime highs below 90F degrees.(Thursday shipping will be limited to hub pick up and will have to go through Memphis sorting hub, contact us for more info). Our cut off time for same day shipping is 1:00 PM EST. We ship Monday – Thursday excluding holidays which FedEx observes.Shipping is free on all Ball Pythons (excluding sale items, grab bags, wholesale offers and other reptiles). Animals are shipped via FedEx Priority Overnight.Same-day replies must come in by 1:00 PM EST in order to ship out that day. We require explicit written confirmation that the proposed shipping/arrival days work for you in order to ship out. When an order is placed we will contact you within 12hrs to schedule shipping.
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